Shipping and Returns
We will ship your order within 2 working days. Orders will be despatched by Australia Post. Please allow 7 - 14 days for delivery.
All parcels lost in transit will need to be followed up with Australia Post.
Ava Rose Candles does not currently offer international delivery.
We want you to love your Ava Rose products, so please choose carefully as we DO NOT offer a refund for change of mind.
Refunds will be offered ONLY if your item is damaged or faulty on arrival and a request for refund/replacement must be sent to firstname.lastname@example.org along with photo evidence of damaged item. Once your return is received and inspected we will send you an email to notify that we have received your return item. We will also notify you of the approval or rejection of your refund. A request for refund must be sent within 14 days of receiving your order. Any request outside this timeframe will be denied. No exceptions.
Please choose your fragrances carefully, we will not refund or swap due to dislike of a fragrance. We have a section on our website that provides fragrance descriptions if you are unsure.
Bath bombs must be stored in an air tight, cool, dry place. Otherwise humidity may get to them, which can cause them to crumble. We will not refund or replace due to incorrect storage. Must be used within 3 months of purchase.